Know your customer: together with the stakeholder of the bank in Belgrade, we analyzed their customers, did interviews, created personas and journeys, checked the analytics of the current app etc.

Create wireframes and validate with the agile team - Laura, Ale and I created the flows (with all possible scenarios) directly in UI using the design system components that I created and maintained, and we shared them with the entire team at the end of the day, every day. The morning after we checked the flows all together, collected the feedback, made the changes...and so on till the final delivery.

Move to the next pillar - Once we finished with one pillar we'd move to the next one, if we missed something, we would add it to the backlog weeks that were planned after the last pillar.

Validate - we had one meeting per month together with the Head of CEE retail where we showed the progress of the functionalities we covered and the design outcomes.

Enhance communication and work process - While working on the pilot app we learned and refined different aspects: how to work together, how to communicate and collaborate with the team, how to share assets & flows, how to leave comments in a structured way.

Get ready for the next country - Before closing the pilot app for Serbia we worked ahead for the next country, Czech Republic. We mapped their features with the ones existing in Serbia, and categorized the features as following: new ones, existing ones that needed adjustment, and existing ones that could be replicated as is. We did this thorough analysis for all the other five countries too.

Discover bugs, CRs and add them on Jira - After the development of the last features we started the testing phase with a two days hackathon, in which we created design bugs and design change requests.